Maria Teresa Rains

Corporate Trainer | Learning & Development Leader | Client Enablement Specialist

Las Vegas, Nevada | 702-491-1114 | [email protected]

Professional Summary

Dynamic Corporate Trainer and strategic solution consultant with 17+ years of experience delivering enterprise-level training, client enablement, and digital transformation initiatives. Proven success in developing comprehensive training programs, leading user adoption efforts, facilitating learning sessions, and empowering teams to effectively utilize new technologies. Recognized for translating complex systems into easy-to-understand instruction, improving operational efficiency, and driving strong stakeholder engagement across cross-functional environments.

Core Expertise

  • • Corporate Training & Facilitation
  • • Learning & Development
  • • Client Enablement
  • • User Adoption Strategies
  • • Curriculum & Program Development
  • • Stakeholder Engagement
  • • Cross-Functional Team Leadership
  • • Change Management Support

Training & Technology

  • • Omnichannel Communication Platforms
  • • CRM & Contact Center Solutions
  • • AI-Enhanced Automation Tools
  • • Communication Platform Integrations
  • • Performance Evaluations & Feedback
  • • Data Analysis & Reporting
  • • Project Management Methodologies

Certifications

Certified Scrum Master

Federal Security Clearance / Public Trust

Education

Bachelor of Science in Education
St. Louis De Marillac College – Philippines

Professional Experience

Lead Sr. Solution Architect – Tiverity

April 2023 – Current

  • Developed comprehensive training programs for client staff, enhancing user capability and adoption of new technologies.
  • Presented project outcomes and strategic recommendations to executive leadership to support informed decision-making.
  • Conducted regular performance evaluations and delivered actionable feedback to optimize service delivery.
  • Collaborated with stakeholders to define requirements and create technical specifications supporting seamless implementation.
  • Built trusted client relationships that strengthened long-term solution adoption and partnership growth.

Project Manager – eGain Corporation

January 2021 – April 2023

  • Developed and executed comprehensive training programs for clients to support successful omnichannel technology adoption.
  • Facilitated customer enablement sessions with personalized guidance and support.
  • Coordinated post-deployment support and follow-up training sessions to reinforce learning and maximize outcomes.
  • Led multiple deployment projects while aligning cross-functional teams with customer needs and business goals.

Solution Consultant – eGain Corporation

February 2017 – January 2021

  • Provided expert guidance and support throughout implementations, promoting best practices and strong client adoption.
  • Assessed client needs and designed tailored solutions that improved operational efficiency.
  • Traveled to client headquarters and call centers to evaluate channel use, deliver recommendations, and support learning outcomes.
  • Used customer data and performance insights to identify improvements and strengthen service performance.

Key Training Highlights

  • Experience developing and delivering training programs that empower users to effectively utilize omnichannel solutions.
  • Strong educational foundation with a Bachelor of Science in Education.
  • Skilled in stakeholder engagement, learning reinforcement, and user adoption strategies.
  • Experienced in translating technical concepts into practical, business-focused learning.
  • Trusted communicator with a strong background in coaching, enablement, and operational improvement.