Maria Teresa Rains Resume

Maria Teresa Rains

Las Vegas, Nevada | 702-491-1114 | [email protected]

Professional Summary

Senior Project Manager and Solution Consultant with 17+ years of experience delivering enterprise CRM, omnichannel, and digital transformation initiatives. Certified Scrum Master with Public Trust Clearance. Proven track record of delivering projects on time (98% success rate) through disciplined planning, risk mitigation, and strong stakeholder alignment. Recognized for bridging business and technical teams, simplifying complex solutions, and driving customer success, adoption, and long-term client satisfaction.

Core Skills

  • Project Management | Program Management | Agile | Scrum | Waterfall | Hybrid Delivery
  • Risk Management | Mitigation Planning | Change Management | Dependency Management
  • CRM Platforms (Dynamics 365, Go High Level) | Omnichannel Solutions (Chat, Voice, Email, AI)
  • Solution Consulting | Business & Technical Discovery | Requirements Gathering
  • Customer Success | Client Relationship Management | Stakeholder Engagement
  • Training & Enablement | User Adoption | Process Improvement
  • Executive Communication | Status Reporting | Cross-Functional Leadership

Professional Experience

Lead Senior Solution Architect – Tiverity

April 2023 – Present

  • Lead enterprise-level project delivery from planning through execution, ensuring alignment with timelines, budgets, and business objectives.
  • Manage cross-functional teams and stakeholders, improving communication, accountability, and delivery consistency.
  • Develop structured implementation strategies, governance models, and risk mitigation plans to ensure successful outcomes.
  • Act as a trusted advisor, translating complex technical solutions into clear business value for executive stakeholders.
  • Improve client satisfaction and long-term engagement through proactive communication and delivery excellence.

Project Manager – eGain Corporation

January 2021 – April 2023

  • Managed multiple omnichannel implementation projects, delivering solutions on time and within budget.
  • Oversaw scope, timelines, risks, and dependencies across multiple concurrent projects.
  • Applied Agile, Waterfall, and hybrid methodologies based on project needs and client environments.
  • Delivered executive-level reporting and project visibility, improving stakeholder alignment and decision-making.
  • Supported post-launch success through training coordination and adoption strategies.

Solution Consultant – eGain Corporation

February 2017 – January 2021

  • Led discovery sessions to identify business requirements and align technical solutions with client goals.
  • Bridged communication between business stakeholders and technical teams to improve delivery outcomes.
  • Analyzed customer interaction data to enhance performance and optimize solutions.
  • Supported solution design and implementation planning across enterprise clients.

Implementation Consultant / Pre-Sales – eGain Corporation

December 2011 – February 2017

  • Supported implementation planning, solution alignment, and client onboarding processes.
  • Collaborated with stakeholders to define project scope, success metrics, and delivery expectations.
  • Strengthened client relationships through consultative communication and solution guidance.

Certifications

  • Certified Scrum Master (CSM)
  • Public Trust Clearance

Education

Bachelor of Science in Education – St. Louis De Marillac College, Philippines